Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

All delivery charges are displayed on our checkout page. We offer free UK shipping (some exclusion zones) along with free click and collection options.

Which payment methods are accepted in the Online Shop?

We accept all major credit cards either directly though our online terminal or via Paypal.

How long will delivery take?

We typically send all order the next day which are sent via Royal Mail or by courier. Delivery usually takes between 2-4 days depending on order day and time. 

How secure is shopping in the Online Shop? Is my data protected?

Our online shop is super secure. We process payment data through our card terminal provider (Paypal) who only store data allowing the transaction to be complete. For more information on this, please visit Paypal.

What exactly happens after ordering?

Once orders are placed, you will receive an email confirming it, followed by update emails* until your delightful delivery arrives. You can also track your order progress here

Do I receive an invoice for my order?

We send all invoices packed with your order along with an electric copy sent.

Send us an email